We look after the house. You still own it.

Temdem Limited manages houses and flats for the people who own them. You hire us. We visit, we book repairs, and we send a short note of what we found.

The work is done for a fee, under an agreement with the owner. We do not buy the home, and we do not sell it for you.

A grey shingle house with a white porch, black shutters, and a wide green lawn — A grey shingle house with a white porch, black shutters, and a wide lawn.

For the owner, not for a residents’ committee

The person who writes to us owns the house or the flat, or they have the owner’s say-so. We answer to that person. A neighbour can tell us a gutter is dripping, and we will pass it on, but the instruction to spend money comes from the owner.

A typical start is simple. The owner names the address, says whether anyone is living there, and tells us where the keys are. We agree what we will check, how often, and what we may book without asking again.

A living room with a blue sofa, herringbone wood floor, houseplants, and a white cupboard under a television — A living room with a blue sofa, a herringbone wood floor, and plants along a white cupboard.

A visit, then a note

On a visit we walk the rooms the owner has asked us to cover. We look at windows, taps, the heating, signs of damp, and the lock on the way in. If something is already broken, we photograph it and say so in the note.

The note goes by email. It says what we saw, what we booked, and what it is likely to cost. It is a few paragraphs, not a pack of forms. See a house for the kind of walk-through this is.

Repairs we book

Small and clear A dripping tap, a sticking window, a bulb in a shared hall if the owner is responsible for it. We book someone and tell the owner the date.
Needs a yes A new boiler, a roof, or anything that changes the look of the place. We describe it and wait for the owner to agree.
Not ours to decide Who lives there, the rent they pay, and whether the home is sold. Those stay with the owner.

Keys, only when you ask

We hold a set of keys only if the owner asks us to. We keep a note of who took them out: us, a contractor, or someone the owner named. When the job is finished, the keys come back to the same place.

We do not cut extra sets, and we do not hand keys to a caller who cannot show they were sent by the owner.

1st Floor North, Westgate House

Temdem Limited
1st Floor North, Westgate House
The High
Harlow
CM20 1YS
United Kingdom

Email info@temdem.online. This is the office where we read post. It is not a house we manage, and it is not a front desk. Agree a time by email before you visit.